FAQ & About
Answers to the questions owners ask most.
How is my monthly price set?
It's based on the size of your home: $100 a month for every 2,500 square feet, with a minimum of $100. We look up your home's size from your address, so you never have to measure. If it ever changes, we'll let you know before your price does.
Do I need to download anything?
No. The House Captain app works in your web browser on any phone or computer. Just sign up and log in. You can add it to your phone's home screen if you like.
Do you come to my house?
No. We manage everything from our side and send the right pro when your home needs one: plumbers, electricians, heating and cooling techs and more. You never have to find, call or chase anyone.
How do I tell you something is wrong?
Report it in the House Captain app and add a photo if you can, or call or text us at (973) 370-5232. We take it from there.
What if something breaks?
We handle it. We find the right pro, schedule them and follow up until the job is done. You don't have to find anyone, schedule anyone or pay anyone yourself. Repairs are billed separately, and we always give you a price first. Nothing starts until you approve it.
Do you really take care of my bills?
Yes: utilities, insurance, property taxes, contractor bills. When a bill comes in, we send it to you to approve. Once you say yes, we pay it from our account and keep track of what's due so nothing gets missed. Then we charge the credit card you have on file with us.
Do I have to be away to use House Captain?
Not at all. Most of our owners live in their homes. They just don't want to manage them. If you do travel or have a second home, we cover that too.
How do the pros get into my home?
If you're home, we schedule the job for a time that works for you and you let the pro in. If you're away, you can give us a lockbox or door code, and we share it only with the pro doing that job.
Do you rent out my home?
No. We don't rent out homes, find tenants, collect rent or manage rentals. We only look after homes for the people who own them.
Are you insured?
Every pro we send has to show us proof of insurance before we give them a job, and we keep it on file. House Captain's own business insurance is being finalized now.
Is there a contract, and can I cancel?
No long-term contract. Your plan is month to month, and you can cancel anytime with 30 days' notice.
Where do you work?
Anywhere in the United States. Wherever your home is, we find trusted local pros and handle it for you.
Have another question?
Call, text or send us a note. We're happy to talk it through.